Customer Resources

After an accident, it’s important to stay calm and check for injuries. If you’re not sure whether or not someone is injured, call an ambulance. Once everyone is safe, turn on your vehicle’s hazard lights and set up cones, warning triangles or flares for safety.

If the accident is minor, you may be able to move your vehicle out of traffic to a safe place. Call the police even if the accident is minor, and notify your insurance agent as soon as possible. If necessary, call a tow truck to take your vehicle to your chosen body shop.

Great! First, you’ll want to connect with us so we can get started with the next steps. We want to be fully prepared – our goal is to alleviate stress and minimize wait times.

If you can’t drive your car to us, we’ll pick you up! We are able to transport customers and their vehicles in all areas of Madison County.

Remember: Legally, you have the right to work with any body shop you choose. We will work with you and any insurer to coordinate your estimate and repair. We participate in many Direct Repair Programs for major insurance companies serving Jackson and Madison County. Our staff is trained and experienced in working through the accident claims handling process to make it hassle-free.